Every call opens the same way: "Thanks for calling", your shop's name, then "this is the virtual assistant for the team." Nobody thinks they have the barber on the line, and nobody gets put on hold.
From there the assistant talks plain Australian English, short and to the point. It answers off your Receptionist page only: your services with prices and times, your hours for each day, and your notes. Ask what a skin fade costs and the caller hears your price. Ask about a service you never listed and the caller hears that the assistant is not sure and the team will confirm.
When someone wants a time, it asks for their name, mobile, the cut and when they want to come in. Then it tells them the team will text to confirm. It never confirms the booking itself.
Someone wants to speak to a person? The assistant says the team is with clients and will call back, and takes a message. It cannot put a call through or put anyone on hold.
Some things are locked in. It never makes up a price, a cut, a time or a shop rule. It never takes card details. It only speaks English, in one Australian voice. It never texts your clients. Everything else is up to you: change Receptionist, press Save, and the next caller hears the new version.
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