Open Bookings. Requests are listed newest first. Each one shows the client's name, their mobile, when it came in and where from, then the cut they asked for, when they want to come in, and any note.
By phone means the assistant took it on a call. No mobile given? The number they rang from is kept instead. That call also sent you a one-liner under your shop's name with the request in it. It comes as a text, or as an email while texting isn't switched on; a text that won't go through turns up by email too, with the reason.
Booking page means it came through your /book/ link. A mobile is always required there. These don't send you a summary.
To sort one out:
- Check the book for a time that works.
- Tap the client's mobile on the request. Your phone opens a text straight away, and a computer will offer to.
- Write the cut, day and time and send it. Their time is gone? Offer the closest one.
That text is yours to send. Shopbell won't send it for you, and it never touches your book. The caller was told the team would text to confirm, so yours is the one they are waiting on. Same day is best.
Under the requests is Recent calls: the number, the time and a one-line summary of each call. If a request looks odd, like a cut name you have never heard of, the summary usually tells you what they meant.
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