Terms
The deal
These terms cover Shopbell, supplied by the Snip Circuit team under an Australian sole-trader ABN (provided on request). Making a Shopbell account means you agree to them. Victorian law applies, and nothing here takes away your rights under the Australian Consumer Law.
What you get
A booking link and an enquiry inbox on every plan. On One Chair and Every Chair, an Australian phone number answered by a voice assistant that works from the services, prices, hours and notes you save. The assistant takes booking requests and messages. It does not confirm bookings, take payments or give advice past what you saved.
Prices and billing
Free costs no money and is held with the marketing consent on the consent page. One Chair is $25 a month and Every Chair is $74 a month, in Australian dollars, charged by card through Stripe, monthly in advance. No GST, because the operator is not registered for it. Cancel any month from Billing; the plan runs to the end of the period you were charged for and nothing more is charged. The pricing page lists the monthly allowances for answered calls, booking requests and enquiries, which reset on the first of each month, Melbourne time.
The line
You get a number on a paid plan only, and only while it is paid up. If the plan lapses or is cancelled, the line stops connecting when the paid period ends and the number may be released. Calls past your allowance are answered up to twice the allowance; after that, callers hear a notice and the call ends. We cannot promise every call connects or that the assistant understands every caller.
Your side
Keep your board accurate: real prices, current hours, and notes that are lawful and not misleading. Confirm or decline requests with your clients yourself. Only use a business name you have the right to, and only divert a number you control. Keep your password to yourself.
Our side
We run Shopbell with the care and skill the Australian Consumer Law requires. Where that law allows, our liability for anything else is limited to the fees charged in the month the problem happened. We are not liable for a request you did not confirm, a price the assistant read correctly from your board, or a divert your carrier did not carry out.
Your data
Your board, requests, enquiries and call records are yours. What we hold, where it lives and why is all on the privacy page. Ask any time to have the account and its data deleted.
Ending it
Close your account any time by emailing hello@snipcircuit.com.au. We can suspend or close an account that breaks the acceptable use rules, with notice where the law requires. On a paid plan, any period that has not started yet is refunded.
If we change these terms
Important changes are emailed to account holders at least fourteen days before they start. Keep using Shopbell after that and you accept them.
Contact
hello@snipcircuit.com.au. The team replies within one business day, Melbourne time.