Where callers' details go, who handles them, and what Shopbell never does

The app runs on Vercel in Sydney. The database is on Supabase in Sydney and is backed up daily. Data stays in Australia, except where a provider below handles it elsewhere to do its job. The privacy page says which.

Vonage supplies the numbers and routes the calls. ElevenLabs runs the voice assistant, using instructions built from your price board, hours and notes, and handles the audio. Shopbell gets the words exchanged, a summary, the caller's number and the times, and stores those against your account. Shopbell stores no audio.

The sign-up code that checks your mobile goes out by text through Vonage. Postmark handles every email: sign-in links, the address confirmation and, while texting isn't switched on, your call summaries too. When texting goes live, Vonage texts those summaries instead.

Shopbell never touches a card number. Checkout and card updates happen on Stripe's own pages and fields. We keep a Stripe customer reference and the invoice records Stripe hands back. The assistant is told never to take payment details on a call.

Sign up to Free with a marketing consent and five things get saved: the sentence you saw, its version, the time, your IP address and your browser. That's the proof of what you agreed to. Withdraw, and the same five get saved again, plus how you did it. One Chair and Every Chair record no marketing consent.

Passwords are ten characters or more and stored hashed. Or skip the password and sign in with a link sent by email. New password? Every other device gets signed out, and a heads-up goes to your confirmed email. We never send passwords by email, ever.

Confirm a booking. Quote a price you did not list. Take payment details. Give out your mobile. Keep a recording. It also has nothing to do with Snip Circuit's lists: no listing is sold, no ranking moves, no badge is given and no page is claimed through it.