The line comes with One Chair and Every Chair. Free runs on a marketing consent and has no line, so its Receptionist page shows a link to the paid plans where the button sits.
On a paid plan:
- Make sure your price board and hours are saved. The button stays greyed out until they are.
- Find Your phone line lower down and hit Get my phone line.
- The next Australian number going is bought, hooked up to your assistant and shown right there. No picking your own.
Underneath are the divert codes for Telstra, Optus and Vodafone. They also work for most resellers on those networks. The code is star six one star, your Shopbell number, then hash. Dial it on the shop phone and press call. Now any call you leave for about twenty seconds goes to Shopbell instead of voicemail.
To get the phone back, dial hash six one hash and press call. Plenty of shops switch the divert off when they lock up and back on when they open.
Carrier not listed? Look up how it diverts unanswered calls. It is usually the same code.
The number is yours while the plan is paid up. A failed payment that lapses the plan means callers hear the number is not taking calls. When a paid plan ends, the number goes back to the carrier. Come back to a paid plan and a new one is bought.
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