Privacy
Who runs Shopbell
The Snip Circuit team runs Shopbell under an Australian sole-trader ABN, provided on request. Write to hello@snipcircuit.com.au. This policy covers Shopbell at shopbell.snipcircuit.com.au and app.snipcircuit.com.au.
What we collect from you
When you sign up, we collect your shop's name, your email, a password (stored hashed) and your Australian mobile, which we check with a texted code. On One Chair and Every Chair, we also hold a Stripe customer reference and your invoice records. Your card number goes into Stripe's pages and never comes to us.
While you use Shopbell, we hold your services, prices, hours and notes, plus the requests and enquiries that come in. With a line, we also hold your Shopbell number and, for each call, when it started and ended, the caller's number, the words exchanged and a summary.
In the background, we log the IP address and browser for sign-ins and consent actions, along with ordinary server logs.
What we collect about your clients
From a call: the caller's number, the words exchanged, a summary, and any name, mobile, service and preferred time they gave. From your booking link: name, mobile, service, preferred time and note. From an enquiry: name, email or phone, and the message. This is your shop's business with its own clients. We hold it for you and use it for nothing else.
Why we use it
To run Shopbell: answering calls from your board, texting you after each call, listing requests and enquiries, billing, sign-in and support. To follow the law. On Free, to act on your marketing consent. We do not sell anyone's personal information.
The consent on Free
Free is held with a marketing consent ticked at sign-up. We keep the exact sentence, its version, the time, your IP address and your browser. Under it, Snip Circuit and the partner named on the partners page may contact you by email and by phone, including automated voice calls, about business growth and advertising services. Never by text. Withdraw any time with the unsubscribe link in an email, a "stop" reply, by telling the caller, or from your account. Each withdrawal is recorded with how it was made. One Chair and Every Chair have no marketing consent.
Who else handles it, and where
The app is on Vercel in Sydney and the database is on Supabase in Sydney. Stripe handles payments, Postmark sends email, Vonage provides numbers and texts, and ElevenLabs runs the voice assistant. Your data stays in Australia, except where Stripe, Postmark, Vonage and ElevenLabs handle it overseas to deliver their part. Each gets only what it needs, and each publishes its own privacy and security terms.
How long we keep it
Account data is kept while the account is open, and for a reasonable time after it closes, so invoices and consent records can be shown if needed. Calls, requests and enquiries stay with the account. Backups are daily and roll over.
How we protect it
Hashed passwords. Sign-in links and codes that expire. Other devices signed out when a password changes. Production access for the team only. No card numbers in our systems.
Your rights
Email hello@snipcircuit.com.au to ask what we hold, to fix it, or to delete your account and its data. A person gets back to you within one business day, Melbourne time. If you think we got something wrong with your information, tell us first. You can then go to the Office of the Australian Information Commissioner.
Changes to this policy
If something important changes here, account holders get an email at their confirmed address before it applies.