One Chair covers 35 answered calls a month. Every Chair covers 180. Every finished call uses one, no matter what it was: a wrong number, or someone after your Sunday hours.
Going over. Nothing gets cut off. Calls past the allowance are still answered, and there is no extra charge. Bookings tags each one "over this month's plan", and the summary that comes to you (a text, or an email while texting isn't switched on) finishes with a line saying the call went past your plan, with a pointer to Billing.
The ceiling. At twice the allowance the line stops for the month: 70 calls on One Chair, 360 on Every Chair. After that, callers hear a short message that the line has hit its limit for the month and asking them to text or email the shop, and the call ends. It stops one mad month from running away.
The reset. It's a clean slate on the first of every month, Melbourne time. The dashboard and the sidebar show where you are all month, so it never sneaks up on you.
Going over two months in a row on One Chair? Every Chair is the next step. Press Move to Every Chair on the pricing page while signed in. Close to the ceiling on a flat-out Saturday? Dial hash six one hash and calls ring the shop phone again until you switch the divert back on.
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