Requests and summaries
The assistant takes the details. The shop gives the time.
Shopbell keeps no appointment book and writes in none. A caller who wants a cut, or a client who uses your booking link, becomes a request on your Bookings page. After each call you also get a summary. You look at the book and text the client a time.
What is on a request
The client's name. The mobile they gave, or the number they rang from if they gave none. The cut or colour in their words. When they want to come in, also in their words. Any note, such as which barber they asked for. Newest on top, each one tagged "by phone" or "booking page".
- Who, their mobile, the cut, when, any note
- Where it came from, on every request
- Tap their number to text back
Sorting it out
One tap on their mobile and you're writing them a text. Offer the time you've got, hit send. Shopbell sends no confirmations, reminders or texts to clients, so nobody is promised a chair that is already taken. The caller heard the team would text to confirm, so they are expecting yours.
The summary to you
Every finished call sends you a summary headed with your shop's name. Texting isn't switched on yet, so for now it lands in your email; once it is, it comes to your mobile as a text, and any text that won't go through drops back to email with the reason. A request reads as name, cut, time and number. Anything else is a line or two on what they said. Over your allowance? The summary ends with a note pointing to Billing.
How requests are counted
Take a request on a call and it's counted as one answered call. Requests from your booking link count as bookings: 10 a month on Free, held with a marketing consent, and unlimited on One Chair and Every Chair.
What is kept
Each call's summary, the number it came from, when it started and ended, and the words exchanged, so a request can be checked if a client remembers it differently. The summary shows in your dashboard. Shopbell stores no audio; the security page names the voice provider that handles it.
Questions about the requests and summaries
Can Shopbell confirm a time for me?
No. It takes the request and tells the caller the team will text. You send the confirmation from the link on the request.
Does it hook into my booking software?
No. Shopbell is not wired into salon software, a calendar or the book on the front desk. Requests sit on its own Bookings page and in your call summaries. A booking only exists once you write it in.
Do clients get texts from Shopbell?
Never. The only text a client gets is the one you send. Your summaries from Shopbell go to the one mobile on the account, or to its email while texting isn't switched on.
Let the phone ring somewhere useful
Put up your price board, share your booking link and switch on the line when you want it. No card for Free, just a marketing consent.