The phone gets answered and the shop keeps its number

Your number does not change. A divert code on the shop phone sends any call you leave for about twenty seconds to your Shopbell number. The Receptionist page in your dashboard shows the codes for Telstra, Optus and Vodafone, and the code that turns the divert off. Prefer every call to go to the line? Give out the Shopbell number itself.

"Thanks for calling", your shop's name, then "this is the virtual assistant for the team." No pretending to be the barber. No hold music. The caller knows where they stand from the first line.

It quotes the price and time of any cut you listed, gives your hours for any day and passes on anything in your notes. Off the board, it tells the caller it doesn't know and someone from the shop will get back to them. It never invents a price, a cut, a time or a rule. It never confirms a booking and never takes payment. No putting calls through, no hold, and English only.

One Chair covers 35 answered calls a month and Every Chair covers 180. Go over and calls are still answered, at no extra charge; each one is marked on your Bookings page and flagged in its summary. The line keeps going up to twice the allowance, 70 on One Chair and 360 on Every Chair. Past that, callers hear a short notice asking them to text or email the shop. The tally resets when a new month starts, Melbourne time.

Get my phone line stays greyed out until your price board and hours are saved, since the assistant needs something to say. Shopbell only buys a number for a One Chair or Every Chair account that is paid up. If a payment fails and the plan lapses, the line stops connecting. When a paid plan ends, the number goes back to the carrier.