Shopbell keeps what it needs to show you who rang and what they were after. That is all.
From a call: the number that rang, when the call started and ended, the words exchanged, a short summary, and for a booking request, the name, mobile, cut and time the caller gave. No recording is kept. ElevenLabs runs the conversation and handles the audio. Vonage supplies the number and routes the call.
From your booking link: the client's name, mobile, the cut they picked, when suits and their note.
From the inbox: the sender's name, their email or phone, and the message, forwarded or typed in.
This is your shop's business with its own clients. Shopbell holds it for you, shows it on your dashboard, and does nothing else with it. It is never used for marketing. The Free plan's consent covers you, never the people who ring you.
The app and database are hosted in Sydney. Some providers handle data outside Australia to do their job, and the privacy page names every one.
A client asks you to forget them? Do it. To get records removed, or the whole account deleted, email hello@snipcircuit.com.au from the address you signed up with. A person on the Snip Circuit team gets back to you within one business day, Melbourne time.
Did this answer it? If not, write to us and a person replies within one business day.